There is plenty of chat around VA’s in our industry and there are a number of agencies who have been using them for several years now.
I am keen to learn if anyone has a process in place to monitor or review the contribution their VA has to the team.
The reason I ask, is I recently went into an office where they had been utilising a VA for a couple of years. They were quite proud that they were “early adopters” and the business owner was certain the team could not live without their VA. However, after a small amount of investigation, it was obvious that the VA was not performing at the level she needed to and in fact, over the past two years, the team had started to remove tasks from her or adjusted how they did things to accommodate her inadequacies. But nobody said anything.
The good news is, once we introduced some accountability and transparency around her tasks, the VA decided to move on - just like a normal employee who doesn’t enjoy accountability. We now have someone in place who is really zinging along, the team is so much happier and they are smashing through their tasks.
An underperforming team member causes so much pressure on everyone, regardless of where they sit.
Has anyone else had this experience?