Hey @Shadi I would love to see you on the stage, I could not think of a more deserving applicant (shame I am not one of the judges! Hahaha)
Some tips for submission:
Focus on telling the stories (when you went above and beyond) Stories are the best way to show your values, and the hard work you do on a daily basis.
Stats are important to get right. Make sure you understand what constitutes “Arrears” is it from day one, or day 7,
Read the submission criteria carefully, and reach out here like you have if you have any questions of need clarification.
It is more about how you do, than what you do! Focus your limited word count on how you make people feel like they are important, how you go out of your way to get the best results for the landlords. Its not just about either or, should how you are fair to both sides of the transaction.
Good luck, this year you have a video submission for entitlement, make this count do a great video as it will be a chance to put a face to all the hard work you do. You are very personable so use this to your advange in front of the camera.
Consider to take the judges on the road with you (in your video) show them what you do, try not to be too static.