At Wendell’s in Auckland, we have initiated our Disaster Protocols. I realize this is a drastic measure, out logic is better to go to one end of the bookmark early, and then slowly un-wind rather than the other way around.
In the office
Front door open. Pump of sanitizer on entry – reception to ask for this. Sign on door to encourage it. And at reception.
Signs in washrooms and anti-bacterial Dettol soap.
White doors closed. – only staff to enter. Staff on the opposite side must sanitize before they enter.
Accounts – keep doors closed too – same process.
Email warning – office is closed – Access by appointment only.
***** Please notify us IMMEDIATELY if you have traveled in the last 14 days outside of New Zealand, or to any of the COVID-19 affected areas inside New Zealand. Our team, and our tenants, as well as your safety, are paramount and all viewings will be delayed for anyone in this situation.**
**Due to COVID-19 outbreak Wendell Property office is open by appointment only. If you or you live with someone who has traveled to any infected areas, please understand we will not be able to meet you face to face and we apologize for this inconvenience. *****
All routine inspections canceled until end of March when we will re-assess and will continue to do so weekly.
Entry – vacant and therefore ‘safer’. Follow 12-hour protocols.
Be guided by the tenant who is living in the home – if they are comfortable with people coming in to the property (discuss this verbally, email them confirmation).
Perspective tenants to be shown through in 5min intervals, with signage and entrance. Please do not allow prospective tenants to open any doors, etc. Ensure that the incumbent tenants wipe down the property on their return even if you do so for them at the time.
Bottom of Trademe ads, beef up notifcation in all Advertising, and in the line in the template from viewing tracker.
- Please notify us IMMEDATLY if you have travelled in the last 14 days outside of New Zealand, or to any of the COVID-19 affected areas inside New Zealand. Our team, and our tenants as well as your safety are paramount and all viewings will be delayed for anyone in this situation. *
Letter of offer – notification in there too. DocuSign all paperwork instead of in office signing.
Cancelling all inspections in the foreseeable future.
Canceling all inspections in the immediate short term effective today.
Not an excuse to do less
On phones – calming people down, it’s a pandemic but you don’t want to worry people more than they already are, we just want to ensure people’s health and safety.
Be cautious of people living in your home/ exposure to things outside of work. Option to work from home.
Social media tiles, website, and blog to come from Nat & team.
Hold work orders, re-send only urgent works to the tradespeople once the incumbent tenants have approved access. Only trades following the “Approved Protocols” are allowed to access the properties.