I know from first-hand experience how hard it is starting a Property Management Business. There are so many things to check, so many things to systemise and its is in all honnesty a mountain of work…
When we first started, we “Inherited” an old set of policies and procedures, there were several companies offering to sell us theirs but in the end, we built out our own slowly… Right or wrong it has worked for us, but I do wonder if we are missing anything, or what the opportunity cost of this was.
So I would love to know your story, did you build, inherit or buy your Policies and Procedures Manual, do you use it on an ongoing basis or is it (like @adam said at our conference last week) something that holds opens the fire door.