As property managers, it is no secret that when things get busy, our landlord communication takes second tier to getting the work done. The trick here is to find ways to integrate your landlord communication into the tasks that you are doing so it doesn’t feel like an extra chore. Two things happen here. Once it becomes part of a process it can no longer be dropped or you are now skipping part of a process, and two, consider ways we can automate this process using our existing technology so we are still updating our client with little effort and it still forms part of a process that we shouldn’t skip.
Most cloud-based property management platforms and maintenance platforms allow the automated triggering of emails to clients during events, such as maintenance being received, booked or paid. This is a great way of dealing with landlord communications.
I’m keen to hear what other people are doing to ensure communication standards are being maintained for our clients.