Hi @Colleen I agree, it was definitely worthwhile making the trip from Queensland to the Round Table. What an amazing location as well.
I think you could certainly benefit from some of these technologies. The ones Sarah was referring to could easily be implemented in a business your size.
With your question about a VA, why do you think you need a physical body in the office? What sort of tasks would you be getting them to do? Quite often, if we can remove the admin tasks from the rest of the team, they have more capacity to be out and about.
I have an example of an office where the PM’s are able to comfortably manage around 30% more properties in their portfolio (including leasing) after the introduction of a VA and some of these technologies. This office shares 1 VA for 600 properties (no trust accounting) and there is capacity. The level of service they provide is pretty exceptional as well and nobody is having to stay back after hours.
I am happy to have a chat about this if you would like. We could always have a Zoom meeting Alternatively, if you are coming along to PMC, we could have a coffee and chat.
Also, once you get started in one thing, it becomes much easier to implement other changes. How about starting with something simple like #slack. This is just a small change in how you communicate within the team. Once this is ticking along nicely, maybe look at how the work flows within the office and perhaps introduce a product like Trello.