Remote operations or working from home has become far more prevalent throughout the property management game in the last year or 2 for very obvious reasons.
Recently, I have been looking back at what we did (and continue to do) to ensure a smooth passage for our people. Technology changes was the biggest one I think and there are so many different aids to make our businesses run more efficiently.
What I looked at and into was:
What can I outsource and what tasks will benefit from technology?
I came up with:
Customer Service Tracking;
Maintenance Tracking; and
Online Rent Payments.
Now we tried some, liked some, kept some but what it showed us though, was that working from home has not only proven to be possible but, in some cases, better.
I actually believe that the concept is here to stay.