I was speaking with a member office last week, they have just implemented a “One Month Tenant Check-in” and a “3-month owner check-in” from the General Manager of the business.
They have had huge success in short-circuiting problems, but also of clients feeling valued and important. This has been a big step in them being looped into problems before they become a crisis.
Do you have a similar system or process in your business? I would love to know what you do to ensure that your touching base with your clients, and your client’s clients at key points.