In this webinar, we will look at how to collate and review customer feedback with the intention of surfacing patterns, that can either endorse what we are currently doing or allow us to optimize a process to be more customer-centric. We will also consider how feedback can be used as a productive training tool.
This forum is for participants who have completed the ‘Interpreting & Improving Customer Feedback’ webinar to come and collaborate on how customer feedback improves your services. We encourage contributions from both participants and non-participants of the webinar in this forum.
If you have yet to watch this webinar click HERE to register.